Complaints
XL ÓÈÎïÊÓƵCompany SE (XLICSE)
There may be times when you feel you don’t get the service you expect from us. Here’s our complaints process to help you.
For a complaint about your policy or claim, please contact Head Office or alternatively your local XL ÓÈÎïÊÓƵCompany SE, XLICSE branch.
If we cannot sort out your complaint you can contact us the following way:
Send us an email:
By post:
XL ÓÈÎïÊÓƵCompany SE,
Compliance Team
Wolfe Tone House,
Wolfe Tone Street,
Dublin 1,
D01 HP90, Ireland
Please quote a reference when contacting us i.e. policy number, claim number or complaint reference number.
Financial Services and Pensions Ombudsman (FSPO):
If you are unhappy with the way we have dealt with your complaint, you may be able to refer your complaint to the Financial Services and Pensions Ombudsman (FSPO):
Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Phone: +353 1 5677000
Email:
info@fspo.ie
Website: www.fspo.ie
Please be aware that the Financial Services and Pensions Ombudsman will only be able to consider your complaint after XL ÓÈÎïÊÓƵCompany SE (XLICSE) have had the opportunity to consider and resolve this.
Our promise to you
- We’ll acknowledge your complaint within five working days.
- We’ll investigate your complaint.
- We’ll keep you informed of the progress.
- We’ll do everything possible to sort out your complaint.
- We’ll use feedback from you to improve our service.
Local XLICSE Branches:
Asia (Hong Kong, India, Singapore, Labuan)
Email:
AsiaComplaints@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, Singapore Branch
138 Market Street,
10-01 CapitaGreen,
Singapore 048946
Australia
Email:
idraustralia@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, Australian Branch
Level 28,
123 Pitt Street,
Sydney,
NSW 2000,
Australia
Austria
Email:
axaxlaustriacomplaints@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, Austrian Branch
Tuchlauben 3,
1010 Vienna,
Austria
Benelux
Email:
Complaints-Benelux@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, Belgium Branch
Grotesteenweg 214-216,
2600 Berchem,
Belgium
Email:
Complaints-Benelux@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, Netherlands Branch
De Cuserstraat 91,
P.O. 75237,
NL-1070 AE Amsterdam,
Netherlands
France
Email:
reclamations.clients@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, French Branch
Compliance & Regulatory Affairs Department
Tour Majunga – La défense 9 – 6 Place des Pyramides,
92800 Puteaux,
France
Germany
Email:
ComplaintsGermany@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, German Branch
Colonia-Allee 10-20,
51067 Köln,
Deutschland
Italy
Email:
xliinsurance@legalmail.it
Post:
XL ÓÈÎïÊÓƵCompany SE, Italian Branch
Corso Como 17
20154
Milano,
Italy
Nordics:
Email:
nordics@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, Denmark
Bredgade 30, 4th floor
Copenhagen, 1260,
Denmark
Email:
nordics@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, Sweden
Kungsgatan 5,
111 43 Stockholm,
Sweden
Email:
nordics@axaxl.com
Post: XL ÓÈÎïÊÓƵCompany SE, Norway
C. Sundts Gate 37 Berge,
5004,
Norway
Iberia (Spain and Portugal)
Email:
atencion.al.cliente@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, Sucursal en España
Plaza de la Lealtad, 4
28014 Madrid
Switzerland
Email:
xlicsecomplaints@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, Switzerland
Ernst-Nobs-Platz 7,
CH-8004 Zürich,
Switzerland
United Kingdom:
Email:
axaxlukcomplaints@axaxl.com
Post:
XL ÓÈÎïÊÓƵCompany SE, UK
20 Gracechurch Street,
London, EC3V 0BG